Refund policy

Our promise: we want you to love what you ordered. If something isn't right, we'll make it right.

30-day returns

You can request a return within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

To start a return, email us at support@veloraboutiqs.com with your order number. We'll reply within 24 hours on business days with return instructions. Items sent back without first contacting us cannot be accepted.

Return shipping

If you're returning an item because you changed your mind, return shipping costs are paid by the customer. If your item arrived damaged, defective or wrong, we cover everything (see below).

Damaged, defective or wrong items

Please contact us within 30 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund, whichever you prefer. In most cases you won't need to send the item back.

Lost packages

If your order hasn't arrived within 30 days of shipping, contact us and we'll reship it or refund you in full.

Items we can't accept back

For hygiene reasons, personal care and beauty devices that have been used (for example, massagers and skincare devices) can't be returned unless they arrived damaged or defective.

Refunds

Once your return is received and inspected, or your claim is approved, we'll refund your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank.

Questions?

Email us anytime at support@veloraboutiqs.com