FAQ

Shipping

Do you ship to the US for free?
Yes. Every order to the United States ships free with standard tracked shipping, no minimum.

How long does delivery take?
Orders are processed in 1-3 business days, and delivery to the US usually takes 7-12 business days after your order ships. Holidays and carrier delays can add a few days.

Will I get a tracking number?
Yes. As soon as your order ships, we email you a tracking number so you can follow your package.

Why did my items arrive in separate packages?
Our products ship from different partner warehouses, so orders with several items may arrive in more than one package.

When should I order holiday gifts?
We recommend ordering by December 1 for the best chance of delivery before Christmas.

Returns & refunds

Can I return an item?
Yes, within 30 days of delivery, as long as it is unused and in its original packaging. Email us with your order number to start a return. Return shipping for change-of-mind returns is paid by the customer. For hygiene reasons, used personal care and beauty devices (such as massagers) can't be returned unless they arrived damaged or defective. Read the full Refund Policy.

What if my item arrives damaged or wrong?
Send us your order number and a photo within 30 days of delivery and we'll send a free replacement or a full refund, whichever you prefer.

What if my package never arrives?
If your order hasn't arrived within 30 days of shipping, contact us and we'll reship it or refund you in full.

Orders & payment

Is checkout secure?
Yes. Payments are processed through Shopify's secure checkout. We never see or store your full card details.

Can I change my shipping address?
Email us as soon as possible. If your order hasn't shipped yet, we'll do our best to update it.

Still have a question?

Email us at support@veloraboutiqs.com. We reply within 24 hours on business days.